Body of Knowledge for
the Certified Lean Six Sigma Consultant – Green Belt in Lean Six Sigma

I: Organization-wide Planning and Deployment

• The candidate has learned about the origins of continuous improvement and how they relate to general best practices in business administration.
• The candidate has learned how to deploy Lean and Six Sigma in problem solving on an operational level.
• The candidate has learned how to implement tools and techniques to deploy operational directions for initiatives.
• The candidate understands the roles and responsibilities for Lean Six Sigma projects and how to determine conflicts of interest and how to deal with them.
• The candidate has learned best practices in change management in the role as a change agent.

II: Organizational Process Management and Measures

• The candidate is able to use benchmarking, define a process and set performance measures.
• The candidate has learned how to implement a system of measuring process performance for a process on a daily basis.  
• The candidate is able to distinguish between single and multiple process problems and has learned to prioritise these into single problems.

III: Team Management

• The candidate understands the components and techniques used in coaching teams and the phases in the deployment of team success.
• The candidate has learned various techniques on coaching and group dynamics challenges.  

IV: Define

• The candidate is able to translate customer requirements to CTQs and collect data both for continuous and quality variables.
• The candidate understands the elements in starting up a project and knows different models to start change and track these from idea to handover (DMAIC, A3, Kaizen).  

V: Measure

• The candidate is able to measure the CTQ for different kinds of data in order to determine the process performance in relation with the value stream.
• The candidate has learned both quantitative and qualitative techniques to determine the current situation.
• The candidate has learned to map the process from the customer perspective.
• The candidate has learned how to use sampling and validate the data.
• The candidate has learned to determine the variation caused by the measurement system or the attributes in this system.

VI: Analyze

• The candidate has learned to determine possible causes for problems and applying different techniques in reducing the possible causes to the vital few.
• The candidate has learned how to determine correlation and regression and how to analyze the variance.
• The candidate has learned several techniques to determine for different kinds of data if they relate to each other (Hypothesis tests, ANOVA etc).
• The candidate is able to identify and interpret the 7 classic wastes and apply techniques to create continuous flow.
• The candidate is able to use gap analysis tools to create a future state map. 

VII: Improve

• The candidate knows how to use visual management and tools in Lean management in order to implement an improved process.
• The candidate knows how to use Statistical Process Control and merge this into the Lean Daily Management.
• The candidate is able to distinguish between different problems on meeting the customer specifications  including design problems.
• The candidate is able to apply various Lean tools and techniques to eliminate waste and reduce cycle time.
• The candidate is able to understand how to implement an improved process and how to analyze and interpret risk studies (FMEA).  

VIII: Control

• The candidate is able to apply, use, and analyze the various statistical process control (SPC) techniques.
• The candidate is able to understand concepts of Lean Management (TPS) and visual factory concepts.
• The candidate is able to develop control plans and use various tools to maintain and sustain improvements.
• The candidate understands the fundamentals on continuous improvement  and knows how to apply them in teams.